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Dieseldoggie Fashion Dog Clothiers always guarantees your satisfaction. If you are not 100% satisfied with your purchase, simply return it to us in its original unused condition within 30 days of delivery to you for a merchandise exchange or refund. This means 30 days after it is delivered to you, not from the date of your order. In the case of a return, you may receive a full refund of the purchase price. However, the refund will not include return shipping cost.
There is only one exception to this guarantee so please read this! No refunds for personalized items unless there is an error in the personalization.
Return Instructions :
Please email us to let us know that you will be returning your package. Please include a note (preferably on the packing slip), with RETURN or EXCHANGE written on it. If you would like to exchange the item, please let us know what you would like to exchange the merchandise for.
Ship the unused item and note to the following address:
Dieseldoggie Fashion Dog Clothier
Attn: Returns Dept.
2500 Dallas Hwy. Suite 202 pmb 121
Marietta, GA 30064
PLEASE PACKAGE YOUR RETURN SECURELY.
We are not responsible for any returned packages or merchandise lost in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.
Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customers responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with Dieseldoggie Fashion Dog Clothiers.
Please note :
We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition. We are not responsible for any returned packages lost in shipping.
We encourage you to measure your dog as accurately as possible. Shipping Charges for exchanged orders are the responsibility of the customer. If additional charges are needed we will contact you for permission to invoice you for the additional shipping charges.
Damaged Items and Lost Packages :
If an item arrives damaged, you must notify us within 48 hours of receipt. If the box appears damaged upon receipt, do not sign for, or accept it and it will be returned to us. We will send an exchange or credit you for the item.
You must contact us within 30 days of order placement, if your item has not arrived. Please note - at the time you purchase your order, you are also purchasing insurance. If your package is lost in the mail, you will be required to sign an affidavit which will need to be mailed to the insurance company. Then we will be able to reimburse you for the entire order. We will not be held responsible for notifications given after 30 days has passed.
Canceling an Order :
You must contact us by email as soon as you have decided to cancel your order. If we have not already prepared your order for shipment (i.e. printed a postal label), we can accept the cancellation.
In many cases Dieseldoggie Fashion Dog Clothier orders are processed immediately or routed to other offices and fulfillment centers to be processed immediately.
In most cases orders can not be canceled after the order is placed and the customer will need to process a return based on our return policies, conditions and restrictions.
In the event your order has been charged and processed but not shipped you may be subject to a 5% restocking fee to cover the credit card fees of the order for the charge and refund. You may also be charged with shipping fees if the shipping label has already been processed but only if we are not able to obtain a postal refund ourselves.
Above all else if you have any questions or concerns at all, please email us at sales@dieseldoggie.net. We go out of our way every day to make sure that our customers and their doggies are very happy with us, and enjoy their experience shopping here.
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